FAQ

FAQ

What is your cancellation policy?

A. Cancellation, Rescheduling of Services or No-Show Client. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Provider to render Services due to the fault of the Client or parties related to Client, such as failure of the event to occur or failure of one or more essential parties to the session to show up in a timely manner, Client shall provide notice to Provider as soon as possible via the Notice provisions detailed in this Agreement. Provider has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Provider to provide the Services due to the fault of Client (or parties related to Client), and Provider will not be obligated to refund any monies Client has previously paid towards the Total Cost. The client is not relieved of any payment obligations for canceled Services, rescheduled Services, failure to show up for the session, or should it become impossible for the Provider to provide the services due to the fault of the Client (or parties related to the Client) unless the Parties otherwise agree in writing. For instance, if Provider is able to secure another, unrelated client for the session, then Provider may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance of the Total Cost.

What if it's raining?

A. I am happy to reschedule or come out in the rain with you. Whichever you prefer. In the event that the weather becomes too severe for us to complete the session, we will reschedule for another day.

What is a retainer fee?

A. A retainer fee is a non-refundable fee that guarantees your session with me. When you pay your retainer, I am guaranteeing the date and time that was agreed upon will be held for you. This also pays for consultation prior to your session, pays for my time to take your photographs, and pays for my time to edit your photographs. Your retainer fee does not pay for the delivery of any photographs or products.

Do you take partial payments?

A. Yes! Once the retainer fee has been paid you can opt to pay the remainder of your session in partial payments. No need to sweat. Please note: If you are making payments towards your package it must be paid in full by your session date.